Refunding An Order Within Your Store

Any payment made through your Store can be reversed and refunded back to your customer. You will need to first Reverse the order within the Store and then refund the charge from within your chosen merchant provider. Check out the steps below to see how...

Reversing An Order Within The Store

  1. From within your WebStarts account dashboard, click the Store panel to open your Store Manager.
  2. Click the Orders tab to view your Orders.
  3. Locate the Order which you would like to reverse and then click the Reverse transaction icon.
  4. You will be asked to Confirm that you want to reverse the sale. Click Continue to complete.

Your order should now be reversed, removing associated sales numbers and replenishing your inventory numbers for the associated items.

Note: Don't forget to refund the associated sales from within your chosen merchant provider. If this step is not complete, the charge to your customers card or account will remain. Check out the links below to for help with those...