Refunding A Charge Within Your PayPal Account

Any time you need to reverse an order made in your Store, you must also refund the transaction within the associated payment processor. Check out the video and steps below to see how that is done through your PayPal account...

  1. Login to your PayPal account dashboard:
  2. Click Activity near the top of the page.
  3. Click to select the payment you wish to refund.
  4. Click Refund this payment.
  5. For Refund amount, enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and then click Continue.
  6. Review your information to make sure you entered the correct refund amount, and then click Issue Refund.

For more information regarding refunds within your PayPal account, Click Here.