Troubleshooting Forms

🔧 1. Check Form Settings

  • Go to your WebStarts editor.

    Click the form element → choose “Form Settings”.

    Ensure:

    • The correct email address is set to receive submissions.
    • The submit button is properly linked to the form.
    • Any custom redirect URLs are working (test the link manually).

📧 2. Test Email Delivery

  • Submit the form yourself.

    If you don’t receive the email:

    • Check spam/junk folders.
    • Make sure the "from" email (WebStarts system email) isn't being blocked by your email provider.
    • Try using a different recipient email (e.g., Gmail) to rule out domain blocks.

🔍 3. Browser Console Errors

  • Open your website in Chrome.

    Right-click → “Inspect” → go to Console tab.

    Submit the form and watch for any JavaScript errors.

    • Common issues include blocked scripts, missing fields, or validation errors.

🔐 4. CAPTCHA or Spam Protection

  • To enable CAPTCHA double click on your form and on the left side it will say 'Add Field' at the bottom will be a checkbox that says enable CAPTCHA.
  • Once you have CAPTCHA enabled you must click 'update' to save those changes.
    • Make sure it is not expired.
    • Test if CAPTCHA is displaying correctly and functioning.

That should resolve most issues with spam. The CAPTCHA is not able to prevent 100% of spam.

🧼 5. Required Fields Validation

  • Ensure no required fields are being skipped.
  • Add clear labels or error messages to help users complete the form properly.

🧰 6. Try a Different Browser or Device

  • Occasionally browser settings (like script blocking) can affect forms.
  • Test on a different browser/device to see if the issue is consistent.

If this is unable to help you, then contact us at support@webstarts.com