Troubleshooting Forms
🔧 1. Check Form Settings
Go to your WebStarts editor.
Click the form element → choose “Form Settings”.
Ensure:
- The correct email address is set to receive submissions.
- The submit button is properly linked to the form.
- Any custom redirect URLs are working (test the link manually).
📧 2. Test Email Delivery
Submit the form yourself.
If you don’t receive the email:
- Check spam/junk folders.
- Make sure the "from" email (WebStarts system email) isn't being blocked by your email provider.
- Try using a different recipient email (e.g., Gmail) to rule out domain blocks.
🔍 3. Browser Console Errors
Open your website in Chrome.
Right-click → “Inspect” → go to Console tab.
Submit the form and watch for any JavaScript errors.
- Common issues include blocked scripts, missing fields, or validation errors.
🔐 4. CAPTCHA or Spam Protection
- If you have CAPTCHA enabled:
- Make sure it is not expired.
- Test if CAPTCHA is displaying correctly and functioning.
🧼 5. Required Fields Validation
- Ensure no required fields are being skipped.
- Add clear labels or error messages to help users complete the form properly.
🧰 6. Try a Different Browser or Device
- Occasionally browser settings (like script blocking) can affect forms.
- Test on a different browser/device to see if the issue is consistent.
If this is unable to help you, then contact us at support@webstarts.com