Troubleshooting a website editor that won’t load

If the WebStarts editor opens to a blank page, stalls, or loads only part of the interface, try these steps.

1. Open another website to check your connection, then reload the WebStarts editor.
2. Try the same page in a private window or another up-to-date browser. If it works there, clear the cache in your regular browser and check whether an extension is interfering.
3. If the editor still won’t load, contact WebStarts. Include the affected page, your browser, what you see, and any recent changes to the page or its custom code.

Cache guides for Chrome, Firefox, and Microsoft Edge.