Troubleshooting "You did not pass CAPTCHA" Error

CAPTCHA is an industry standard way of preventing bots from abusing forms. It works by detecting mouse events and other variables to determine the likelihood you're human. In the event you receive an error message that says "You did not pass CAPTCHA" follow these steps.


  1. Check Internet Connection

Ensure your internet is stable. A weak or intermittent connection can cause CAPTCHA loading issues.

Try switching networks (e.g., from Wi-Fi to mobile data) or restarting your router.


  1. Refresh the Page

Reload the webpage to reset the CAPTCHA.

Alternatively, close and reopen the browser or clear the browser cache.


  1. Verify Browser Compatibility

Use an updated browser (e.g., Chrome, Firefox, Edge). Outdated browsers may not support modern CAPTCHAs. Disable browser extensions (e.g., ad blockers, VPNs) that might interfere with CAPTCHA scripts.


  1. Check for JavaScript Issues

Ensure JavaScript is enabled in your browser, as most CAPTCHAs (e.g., reCAPTCHA) require it.

Check browser console for JavaScript errors (right-click > Inspect > Console) and report to the website if needed.


  1. Try a Different CAPTCHA Type

If available, switch between CAPTCHA types (e.g., image selection, checkbox, or text input).

Some websites allow you to request an audio CAPTCHA if visual ones fail.


  1. Clear Cookies and Cache

Clear your browser’s cookies and cache, as corrupted data can cause CAPTCHA issues.

Log out and log back in after clearing.


  1. Disable VPN or Proxy

CAPTCHAs may flag VPNs or proxies as suspicious. Disable them and try again.

If using a VPN, switch to a different server or provider.


  1. Check Device Settings

Ensure your device’s date, time, and timezone are correct, as mismatches can trigger CAPTCHA failures. Update your operating system and browser to the latest version.


  1. Test on Another Device or Browser

Try accessing the website on a different device or browser to isolate the issue. If it works elsewhere, the problem is likely with your original setup.


  1. Avoid Suspicious Behavior

Slow down if you’re submitting forms too quickly, as rapid attempts can trigger CAPTCHA blocks. Avoid using automated tools or scripts that might flag your activity as bot-like. Check the website’s help section for specific CAPTCHA troubleshooting tips.


  1. Consider Account or Network Flags

If you’re on a shared or public network, CAPTCHAs may appear more frequently due to flagging. Use a private network. Log out of accounts and attempt CAPTCHA verification in incognito mode.