Troubleshooting "you did not pass Captcha" Error

CAPTCHA runs in the background of the browser but it is still possible to fail a Captcha check when logging in via www.webstarts.com/login due to false positives caused by browser extensions or installed apps that take control over your browser/machine, especially advanced settings for browser shields that completely block scripts (the Captcha script must run in the background). If you get a "you did not pass CAPTCHA" error when logging in, try checking a few things about your setup as described below and temporarily disable one at a time to see which is the culprit:

  1. Blocker extensions/apps and ad blockers like uBlock, AdGuard, etc.
  2. Antivirus extensions and programs like MalwareBytes, McAfee, Defender, etc.
  3. Privacy programs and extensions, VPNs, private/incognito browser, etc.

Can't find what you're looking for? You can email support@webstarts.com for additional support.